Frequently Asked Questions

FAQ

What payment methods does Barrel & Batch accept?

We accept Visa, MasterCard, American Express, PayPal and Afterpay.

Afterpay is available for online ordering only and has a maximum limit of $2,000 order value. However, your own limit may differ. If you have any difficulty checking out with Afterpay please contact their support.

Where's my delivery? / Where's my parcel tracking number?

We deliver Australia-wide (with some restrictions) exclusively via Australia Post, who are generally fantastic but occasionally have some delays outside our control. 

Depending on your location and product selection, and which warehouse we ship from, timeframes will vary. We strive to dispatch your order in a timely fashion. In most cases, orders placed before 1pm are dispatched on the same business day, and orders post 1pm are dispatched on the next business day.      

Once you place an order, you will receive several important Barrel & Batch emails including your order confirmation. You’ll also receive a shipping email from us once your delivery is booked which will contain tracking information.

How are my shipping costs calculated?

We deliver Australia wide using Australia Post. Delivery timeframes and costs are calculated on checkout and vary depending upon your location. Shipping is charged per order and is displayed on checkout on the 'Confirm Your Order' page. Or to view the delivery costs for your particular area, view our Delivery Information.

Do you offer same day delivery?

We do not offer a same day delivery service due to licensing restrictions.

How soon will I receive my order?

Delivery timeframes vary depending upon your location. The estimated timeframe for your order is displayed on checkout on the 'Your Cart' page.  

Depending on where your products are coming from, you might receive more than one delivery for a single order. In this instance, your Order Processing email will advise if your order has been split.

Australia Post Shipping Estimates 

Metro Melbourne & Sydney: 1 - 3 business days

Metro Adelaide & Brisbane:  2 - 4 business days

Metro Perth & Hobart: 4 - 7 business days

Regional: 3 - 14 days  

What do I need to do to accept the delivery?

In order to comply with liquor laws an adult over the age of 18 years must be present to accept the delivery and may be required to present appropriate identification. You may provide specific delivery instructions, including authorisation for the beers to be left at your address, during the checkout process. Unfortunately there are certain scenarios where a courier company may be legally unable to leave your beers under Australia’s liquor laws. Should this occur, the courier company will leave you a notice detailing how you can obtain delivery of your order.

Only part of my order arrived.

Most Barrel & Batch orders are fulfilled from one warehouse; however, your order may be split and be fulfilled from multiple locations due to stock availability. If you have received your order and you have a missing item, your package will likely be separated into multiple shipments. Please check the shipping confirmations emails from us for information regarding a split delivery. If you have any concerns relating to your order, please contact us at hello@barrelandbatch.com.au

Can I return or exchange an item?

What happens if my order is damaged in transit?

In the event you receive goods that are damaged or faulty, please refer to our Returns and Refunds policy.

Do you offer Click + Collect?

We don't offer Click + Collect yet, but we're working on this with our growing store network.

Need more help?

For any further questions please contact us or email us at hello@barrelandbatch.com.au